Report a maintenance issue

Tell us what's wrong and we'll come back to you with a ticket number and a date — usually within the hour.

⚠ If this is an emergency, phone — don't use this form

Call us straight away if you have:

No heat, or a gas smell
Flooding, a burst pipe, sewage backing up, or no water
Burning smell, sparks, or no power
A door or lock you can't secure
A fire or carbon monoxide alarm sounding

Call 403-660-2913 — 24 hours No answer? Call 403-408-9951

Which unit?

What kind of issue is it?

Optional — it helps us send the right trade first time.

What's the problem?

Tell us a bit more

Your name

Best number to reach you

Email — so we can send you updates

Leave this blank and we'll call you instead.

Photos

📷 Tap to add photos, or drag them here
A photo often saves us a visit — and gets it fixed sooner

Can we enter if you're out?

We give 24 hours' written notice before entering, as required by the Residential Tenancies Act.

What happens next

You'll get a ticket number straight away, then an update at every step — when we've assessed it, when a trade is booked, and when it's done. You won't have to chase us.

Emergency	We answer within 1 hour, attend within 4, resolve within 24.
Urgent	Answer within 4 hours, attend within 24, resolve within 3 days.
Routine	Answer within 24 hours, resolve within 14 days.

✓

Got it — thank you

Your request is logged. Quote this number if you get in touch about it.

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Unit—

Issue—

Priority—

We'll be in touch by—

Someone will attend by—

Target to resolve—

Write your reference number down — it is the quickest way for us to find your request. If anything gets worse in the meantime, call 403-660-2913 and quote it.